Premier consumer entertainment and commerce. Backed by General Catalyst.
About the role
We’re hiring a VIP Activation Lead to build the next growth function within our VIP department: identifying promising users, starting meaningful conversations, and developing those relationships into successful VIP host partnerships. You’ll own the activation process from initial qualification through host handoff. You’ll work directly with users while building the workflows, CRM practices, and playbooks that allow the function to scale.
More about this role
Triumph operates Rips, a TCG pack-opening app, and a skill-based real-cash Arcade app. Our VIP program serves users through dedicated hosts, personalized service, and exclusive benefits.
We’re hiring a VIP Activation Lead to build the next growth function within our VIP department: identifying promising users, starting meaningful conversations, and developing those relationships into successful VIP host partnerships.
You’ll own the activation process from initial qualification through host handoff. You’ll work directly with users while building the workflows, CRM practices, and playbooks that allow the function to scale.
What you’ll do
Build the VIP activation function. Establish the process for reviewing prospects, prioritizing outreach, managing follow-ups, and transitioning qualified users into a VIP host’s book.
Turn customer insights into qualified prospects. Evaluate user data, using judgment to decide which users warrant outreach.
Own player outreach. Start personalized conversations, understand users’ interests, explain the VIP experience, and build relationships through consistent follow-through.
Develop outreach playbooks. Create and improve messaging, contact...
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