Trusted by public sector agencies and private sector institutions on the front lines of illicit activity, including criminal networks, sanctioned actors and state-backed threats. Backed by Bessemer and Y Combinator.
About the role
Schedule: No formal on-call rotation. As the primary lead for your customers, you see mission-critical issues through to resolution, including urgent customer needs outside standard hours when they arise. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or other post-sale roles, with proven ownership of NRR, GRR, and expansion metrics, and a record of using AI to scale that work
- Background in cyber threat intelligence, security operations, threat hunting, incident response, or a CTI vendor or platform environment (consulting, MSSP, and enterprise security teams all count)
- Zero-to-one experience: you've built a deployment, onboarding, or customer success function or playbook from scratch, used AI to speed it up, and can point to the outcomes it produced
- Production AI fluency: you've built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources, and you can explain the data logic and where human judgment stays in the loop
- Executive presence: you can run a QBR with a CISO at a global bank or insurer and guide the room through substance, arriving prepared with AI-assisted briefs
- Nice to have: time at a threat intelligence vendor, an ISAC or ISAO, or a corporate intelligence team, familiarity with third-party and supply chain risk or cyber insurance workflows, certifications such as GCTI or GCIH
More about this role
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.
The Deployment Strategist, CTI role gets enterprise cyber threat intelligence (CTI) teams from a signed contract to repeatable intelligence outcomes on TRM's Intel platform. As the first Deployment Strategist dedicated to private sector CTI in North America, you will own each customer end to end, from onboarding through adoption, renewal, and expansion. What makes this role unique at TRM is the chance to define the function from scratch: you set the deployment playbook, the success metrics, and the standard the next hire inherits.
Get customers to real intelligence outcomes fast. Ship a working v1 deployment and onboarding playbook within your first 30 days, using Claude to turn customer call recordings and account notes into tailored onboarding plans.
Turn early wins into habit. Use Claude and TRM's Intel platform to move analysts...
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