Delivering decisive capabilities for space superiority. Backed by Accel and Menlo.
About the role
We are looking for a Help Desk Analyst II to provide dependable, independent support for the people who build space superiority. You resolve common issues without waiting for step-by-step direction, and you take on more complex problems across endpoints, identity, network connectivity, applications, and the systems that support the business. You own assigned tickets through resolution, communicate clearly with employees, and escalate issues with enough diagnostic detail that the next person can act immediately. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment
- Experience independently resolving endpoint, access, application, and connectivity issues
- Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions
- Experience working a T1–T2 ticket queue, including triage, resolution, and escalation
- Demonstrated ability to support both Windows and macOS endpoints
- Experience with general systems administration, including accounts, access, basic networking and core productivity tools
More about this role
Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
OUR MISSION
True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
OUR VALUES
- Be the offset. We create asymmetric advantages with creativity and ingenuity.
- What would it take? We challenge assumptions to deliver ambitious results.
- It’s the people. Our team is our competitive advantage and we are better together.
BENEFITS & PERKS *
- Best-in-class healthcare: 100% company-paid medical, dental, and vision coverage for you and your dependents, with HSA/HRA options
- Generous time off: Flexible Time Off (FTO) for exempt employees, accrued PTO of up to 25 days for non-exempt employees, plus 12 paid holidays; Parental Leave; Sick Leave
- Fuel for your day: Daily catered lunch and unlimited snacks for in-office employees
- And more: 401(k) retirement plan, fitness reimbursement, and Dog Fridays
- Equity participation: Equity is...
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