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About the role
We're hiring our first Solutions Engineer to own the technical side of every customer relationship, before and after the contract is signed. That means three kinds of work: helping prospects evaluate TrueBiz with their own data, getting new customers into production, and being the technical expert behind customer success when live customers have questions or issues. Today that work is split between our engineering, product, and customer success. You'll bring it under one owner and make it repeatable. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in solutions engineering, sales engineering, technical implementation, technical support, or another customer-facing engineering role
- You can independently clean datasets, work with APIs, investigate unexpected results, and produce a clear analysis, using AI tools to move faster
- Experience helping enterprise customers evaluate, implement, or troubleshoot an API or data product
- You can explain technical findings clearly to both engineers and business stakeholders
- Sound analytical judgment. You question labels, investigate false positives, and recognize when the data doesn't support a conclusion
- You enjoy variety. Switching between a multi-week evaluation and a quick customer fix in the same day energizes you, and you see support questions as a source of product insight, not a distraction
More about this role
TrueBiz is a YC-backed merchant risk intelligence platform. We help financial institutions understand whether the businesses they serve are legitimate.
We're at a rare stage. We already work with some of the largest companies in payments and financial services, but we're still a small team where exceptional people have an enormous impact on what gets built and how the company develops.
We've intentionally stayed lean, moved quickly, and given people far more ownership than they'd typically get at a company with our level of enterprise traction. There are very few layers between spotting an important problem and solving it.
The mission matters too. Our technology helps keep fraudulent and abusive businesses out of the financial system, while helping legitimate businesses get approved faster and with less friction.
We're hiring our first Solutions Engineer to own the technical side of every customer relationship, before and after the contract is signed.
That means three kinds of work: helping prospects evaluate TrueBiz with their own data, getting new customers into production, and being the technical expert behind customer success when live customers have questions or issues. Today...
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