Estate planning with Trust & Will is the easiest way to create, edit, store, and share your Trust or Will legal documents. Create an estate plan today! Backed by Techstars.
About the role
We are a team that collaborates tightly, asks hard questions, ships quickly, and has fun. Our team cares deeply about crafting the highest quality product experiences, and each team member has a profound impact on the vision and direction of what we deliver. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 years of experience in a customer-facing support or service role, supporting customers across chat, email, and phone
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills
- A sincere passion and obsession for customers while maintaining a lean, highly productive operation
- Passionate about creative problem solving for both our members and internal team
- A track record for creative problem-solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative, fast-paced environment
More about this role
Founded in 2017, Trust & Will is the leading digital estate planning platform, trusted by over one million users. We provide modern, accessible solutions to help families protect their legacies with attorney-approved, legally valid documents tailored to individual state requirements. Our seamless online platform simplifies the estate planning and settlement process, empowering individuals to create wills and trusts while also partnering with financial advisors, attorneys, and institutions to make legacy planning more inclusive and affordable.
We are a team that collaborates tightly, asks hard questions, ships quickly, and has fun. Our team cares deeply about crafting the highest quality product experiences, and each team member has a profound impact on the vision and direction of what we deliver.
We’re looking for someone who's eager to be the first point of contact for our members and join the team to help us bring estate planning to millions of Americans. You'll be a subject matter expert with in-depth knowledge around estate planning + the Trust & Will product.
You have experience delivering best-in-class consumer experiences. You are a strong, effective and resolution-driven...
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