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About the role
You will lead the team that works the risk and return alert queues, decides and documents cases, runs representation, and moves accounts to collections at the right point. You will also own our response to banking partners on return performance, and the first-line controls over the team's work. You will apply the rules, underwriting criteria and recovery strategy the risk organization sets, and own the consistency, the service levels and the escalation of exceptions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in payments, banking or lending risk operations, including at least 3 years managing teams
- Case investigation depth: working alerts, deciding them, and recognizing the pattern that connects a group of them
- Experience running a queue-based operation to service level, including capacity planning, quality assurance and turnaround reporting
- ACH or EFT domain expertise, including return code families, return rate thresholds and representment
- Experience owning a reporting or response obligation to a bank partner or regulator, including remediation plans and the evidence behind them
- Hands-on ownership of first-line controls execution and controls testing, and of findings raised by second line or audit
More about this role
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of co nsumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
The Data team at Trustly is the backbone of our decision-making and product innovation. We are a global, multidisciplinary collective of Software Engineers, Data Engineers, Machine Learning Specialists, Scientists, and Analysts who believe that data is more than just rows and columns - it is the fuel for a more transparent financial ecosystem.
We operate at the intersection of high-scale engineering and deep financial intelligence. Our team processes millions of...
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