Tulip is the #1 clienteling solution for omnichannel retail. Drive world-class customer experiences, increase customer loyalty, and boost sales. Backed by Insight and NEA.
About the role
This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You’re service-oriented and get real satisfaction from helping people solve their problems
- You’re a problem solver who looks for root causes rather than treating symptoms
- You communicate clearly with technical and non-technical colleagues, and you keep systems, documentation, and asset records tidy and up to date
- You’re comfortable learning and using AI tools to work smarter and handle recurring issues more efficiently
- 1-3+ years of experience in an IT support or helpdesk role
- Proficiency across macOS, Windows, and Linux, with a basic understanding of networking, Wi-Fi, and office hardware
More about this role
This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”
- You’re service-oriented and get real satisfaction from helping people solve their problems.
- You’re a problem solver who looks for root causes rather than treating symptoms.
- You communicate clearly with technical and...
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