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About the role
For this role, the target base salary range in Phoenix is $70,000 - $87,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Complex claims handling experience
- Prior people leadership, senior, or lead role experience
- Experience handling high-value repairs, total loss vehicles, storage negotiations, or other high-exposure auto claims
- Bachelors Degree
More about this role
The Complex Claims Supervisor is a frontline people leader responsible for overseeing the day-to-day execution, quality, and timeliness of complex claims. This role owns claim outcomes, associate performance, cost control, and customer experience within a fast-moving, high-exposure claims environment.
- Own the end-to-end execution of complex claims within assigned queues, including high-value repairs, potential total loss vehicles, storage negotiations, coverage concerns, and timely resolution in accordance with internal policies and protection plan terms.
- Directly manage and coach Complex Claims Specialists and/or Team Leads by setting clear expectations, conducting regular 1:1s and side-by-sides, reviewing work product, and addressing performance gaps through coaching and documentation as needed.
- Serve as the first line of escalation for complex, sensitive, or high-dollar claims.
- Review claims for accuracy, consistency, defensibility, and appropriate documentation, escalating issues with appropriate context and recommended solutions.
- Actively manage storage exposure, salvage returns, towing, and vendor-related timelines.
- Partner with salvage vendors, inspection...
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