Book a car rental on Turo, skip the rental counter. From EVs and trucks to luxury vehicles, find the right car for your trip. Free cancellation on most trips. Backed by Kleiner Perkins and GV.
About the role
For this role, the target base salary range in Phoenix is $58,000 - $68,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training.
What they're looking for
- Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
- Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
- Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
- Complete detailed investigations and execute the appropriate strategy for each case type, lead interviews with suspects and victims
- Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
- Communicate case developments, trends, and other insights to team and management to drive continuous improvement
More about this role
Join Turo as a Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace.
You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.
This position will be based in Phoenix and reports to our Investigations Supervisor in our Phoenix, AZ office. This is not a remote position and interested parties must reside in the Phoenix area at time of accepting any Offer.
- Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
- Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
- Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
-...
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