Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
About the role
Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.
What they're looking for
- At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry
- Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
- Strong communication skills with the ability to engage technical and business stakeholders
- Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities
- Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
- Curiosity about cloud communications, customer engagement, email, data, or SaaS products
More about this role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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Join the team as Twilio’s next Digital Sales Representative - Activate.
Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service...
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