Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
About the role
This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders, working alongside other senior ICs on the team. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering.
What they're looking for
- 8+ years leading high-severity incident response, including as incident commander for the most critical incidents at a company operating at meaningful scale
- Track record of driving company-wide incident response strategy and standards, including setting OKRs and leading multi-team, multi-region adoption over a 1-3 year horizon
- Proven ability to influence and enforce practices at the Director/VP/C-suite level without formal authority, comfortable being the calm, authoritative voice in the room regardless of who's in it
- Experience partnering across functions beyond engineering (e.g. Security, Support, Product) during incident response
- Excellent verbal and written communication skills, with experience conveying incident status and risk clearly to executives and customer-facing teams
- Ability to size up a situation and make rapid decisions on the right course of action, including across multiple concurrent incidents
More about this role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
Join the team as Twilio’s next Incident Commander
This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders, working alongside other senior ICs on the team....
Browse similar: Startup jobs · Remote jobs