Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
About the role
Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the Developer Platform . You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.
What they're looking for
- Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure
- Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads
- Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service
- Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption
- Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies
- 12+ years of product management experience building large scale cloud services platforms, specifically building cloud native commerce systems for usage-based and metered products at a very large scale
More about this role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the Developer Platform . You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to...
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