Schedule, track, and pay your temp workforce in one platform. Built for agencies, stadiums, events, and hospitality. Backed by 500 Global.
About the role
End-to-End Implementation & Onboarding: Lead new DACH clients from post-sale kick-off to active daily platform adoption. Assist with platform configuration, data imports, and workflows tailored to local HR and labor practices. Strategic Customer Success & Account Management: Serve as a trusted advisor to key stakeholders and regional decision-makers. Conduct regular account reviews, ensure high satisfaction (CSAT), and optimize platform utilization.
What they're looking for
- Languages: Native/Fluent German (essential) and full professional proficiency in English
- Experience: 3+ years in customer-facing SaaS roles (Implementation, Customer Success, Account Management, or Consulting). Experience in Workforce Management, HR Tech, or Staffing/Events industries is a major plus
- Hands-on & Entrepreneurial Mindset: A "doer" who thrives in agile environments, isn't afraid to step outside formal job definitions, and takes full ownership of client outcomes
- Technical Aptitude: Comfortable with software setups, data imports (CSV), basic API concepts, and system integrations (CRM/HRIS)
- Cultural Nuance: Deep familiarity with business practices and client expectations across Germany, Austria, and Switzerland
More about this role
Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.
Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.
About the Role
As we continue to scale our footprint and deepen our presence across the DACH region (Germany, Austria, Switzerland) , we are looking for a high-impact, multi-talented Regional Customer Success & Growth Specialist to act as our local operational and commercial...
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