Schedule, track, and pay your temp workforce in one platform. Built for agencies, stadiums, events, and hospitality. Backed by 500 Global.
About the role
Onboarding & Technical Implementation: Manage the complete onboarding journey for new accounts across Spain and Portugal. Guide clients through configuration, workflow mapping, and initial data integration to ensure fast time-to-value. Relationship Management & Retention: Build strong, trust-based relationships with local operational managers and business owners. Proactively monitor client health, drive platform adoption, and prevent churn.
What they're looking for
- Languages: Native/Fluent Spanish (essential) and professional proficiency in English. Knowledge of Portuguese is an advantage
- Experience: 3 + years in customer success, account management, technical onboarding, or SDR/BDR roles within a SaaS environment
- Versatility & "Can-Do" Attitude: Willingness to navigate across different functions—from troubleshooting setup issues to closing upsell opportunities
- Communication & Project Management: Excellent organizational skills to manage multiple onboarding projects simultaneously while keeping client communication clear and structured
- Local Market Insight: Strong understanding of business culture and client relationship expectations in Spain and the broader Iberian region
More about this role
Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.
Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.
About the Role
As we expand our footprint in Iberia (Spain & Portugal) , we are looking for a versatile, proactive, and highly adaptable Customer Success & Implementation Specialist to spearhead our regional operational launch.
In this role, you will be the main touchpoint for...
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