Schedule, track, and pay your temp workforce in one platform. Built for agencies, stadiums, events, and hospitality. Backed by 500 Global.
About the role
Serve as a Strategic Partner to our US Enterprise and Mid-Market Clients. You will act as a trusted advisor, comprehensively understanding their business objectives and effectively communicating the value of our solutions. You will be responsible for leading Executive Business Reviews (EBRs) to demonstrate delivered value and establish alignment on future strategic priorities.
What they're looking for
- Senior Experience: 5+ years in Customer Success with a focus on US Enterprise Clients, owning a book of business with a proven track record of meeting net retention and growth targets
- Startup Agility: Thrive in a fast-paced, high-growth environment by acting as an "ambassador of change." This dynamic role requires a versatile individual who can touch the platform in various ways and wear multiple hats to achieve success
- Industry Context: Solid background in HR/ HRM/ Workforce
- management is a significant advantage
More about this role
Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.
Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.
The Role
We are seeking a high-impact Senior Customer Success Manager to join our US team. In this role, you will be a trusted advisor and ambassador of change, helping our most strategic customers transform their workplaces. You will act as the architect between our clients...
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