Transform enterprise operations with the UiPath Platform™ for business orchestration and automation, enabling AI agents, robots, and people to deliver secure, compliant outcomes at scale. Backed by Accel, Sequoia and IVP.
About the role
Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact
What they're looking for
- Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
- Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
- Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
- Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
- Ability to build trusted relationships with both technical stakeholders and executive sponsors
- Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
More about this role
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Department of War.
In this role, you will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs. You will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion.
This is a delivery-oriented Customer Success role for someone who can operate at the intersection of strategy,...
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