We enable businesses to rapidly adopt, significantly transform and immediately unlock value through our Business AI Cloud that is sovereign, composable and secure. Backed by NEA.
About the role
The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
What they're looking for
- 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions
- 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity
- 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings
- Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
- Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes
- Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact
More about this role
Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business.
As a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.
The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
-...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs