Our whole person care platform & network empowers healthcare providers, government agencies, social services, and community organizations to provide streamlined care. Backed by ICONIQ.
About the role
The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- This position is remote, U.S. based. Candidates must live in the state of Hawaii to be considered
- This position may require 30-50% travel
- All team members will be required to pass a background check which includes criminal, employment, and education verification
More about this role
Job Title: Community Strategy Manager - Hawaii
The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts.
This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers.
- Serve as a consultative partner to Customer Success...
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