UpGuard is the only platform that unifies cyber risk management across your vendor supply chain, attack surface, and human workforce. Backed by 500 Global.
About the role
You will report to the Global Vice President, Customer Success and lead an organization of two CSM Managers, a Digital CS Manager and their teams. Each CSM works in an account team with an Account Manager, and you will run that model with the AMER Account Management leader. You will be the senior post-sale leader for the region, accountable for gross and net retention. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years in customer success, account management or post-sale leadership in B2B SaaS, including 5+ years leading managers of CSMs
- A track record of scaling a Customer Success organization through a significant growth stage, including building the capacity model, hiring plan, segmentation and management layer
- Hands-on experience designing and implementing a customer maturity framework, and evidence of how it changed retention, adoption or expansion outcomes
- Hands-on experience building a value-based EBR or QBR program that executives on the customer side attend and act on
- A system you have built that turns customer signals into next best actions for CSMs, using AI automation for CS plays and account insights, with results you can quantify
- Experience with Customer Success platforms such as ChurnZero or Gainsight, and with HubSpot or Salesforce
More about this role
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
UpGuard is scaling toward $100M+ ARR, and the Americas is our largest region. We are hiring a Vice President of Customer Success to own the AMER customer base end to end and to build the operating model that carries it through that growth.
You will report to the Global Vice President, Customer Success and lead an organization of two CSM Managers, a Digital CS Manager and their teams. Each CSM works in an account team with an Account Manager, and you will run that model with the AMER Account Management leader. You will be...
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