Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
About the role
As the Operations Manager you will lead a team of Title Administration Specialists responsible for lien perfection and title management. You’ll own team performance and operational execution while identifying opportunities to improve processes, quality, and scalability as the business grows. Position location This role is available in the following locations: Columbus, OH (Easton office)
What they're looking for
- Experience directly managing a frontline operations team in a metrics-driven environment, including responsibility for employee performance and development
- Experience managing operational performance against measurable productivity, quality, or turnaround-time targets
- Experience using operational data and performance metrics to identify issues and implement process improvements
- Experience managing operational workflows subject to documented quality, compliance, or regulatory requirements
- Experience leading operational process changes from identification through implementation and measurement
More about this role
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work...
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