Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
About the role
As the Senior Manager, Home Lending Servicing Operations, you will define and execute the operational strategy for servicing as we continue to scale our Home Lending business. You will oversee outsourced servicing partners, build the long-term servicing operating model, and partner cross-functionally to improve borrower experience, operational efficiency, and regulatory compliance. Position location This role is available in the following locations: Remote
What they're looking for
- Bachelor's degree or equivalent practical experience
- 8+ years of experience in residential mortgage servicing operations
- 4+ years of experience leading managers and operational teams
- Experience managing outsourced mortgage servicing vendors or business process outsourcing (BPO) relationships
- Experience developing servicing operating models, operational processes, and vendor governance frameworks
- Demonstrated expertise in mortgage servicing functions, including payment processing, interest calculations, escrow administration, payoff processing, and draw calculations
More about this role
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work...
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