Improve digital, product, and customer experience decisions with real human insights from UserTesting’s platform. Backed by Accel and Insight.
About the role
We’re hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams.
What they're looking for
- 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field
- Fluent French, spoken and written, You will be communicating with our customers in French
- Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking
- Experience working within product, design, research, insights, or customer experience organizations
- Strong ability to translate research best practices into practical guidance for non-research audiences
- Excellent facilitation, communication, storytelling, and stakeholder management skills
More about this role
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
We’re hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build...
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