Improve digital, product, and customer experience decisions with real human insights from UserTesting’s platform. Backed by Accel and Insight.
About the role
As the Manager, GTM Enablement, you'll build and run the enablement programs that keep our revenue organization equipped to do their jobs well. You'll create the trainings, playbooks, and tools our customer-facing teams use every day, keep them current, and make sure people actually use them. You'll also manage a small team, splitting your time between hands-on content creation, program delivery, and day-to-day coaching of your direct reports.
What they're looking for
- Experience creating training materials, playbooks, and job aids from scratch — you're comfortable writing content, not just directing others to write it
- Comfortable presenting/training in front of groups (live and virtual) on a regular basis
- Working knowledge of revenue tech platforms such as Salesforce, Highspot, Seismic, Gong, or an LMS — able to administer and maintain these tools, not just report on them
- Strong organizational skills — able to juggle multiple content projects, training calendars, and requests at once without things falling through the cracks
- Comfortable pulling and interpreting basic usage/completion data to gauge whether a program is working
- Bachelor's degree or equivalent combination of education and professional experience
More about this role
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
As the Manager, GTM Enablement, you'll build and run the enablement programs that keep our revenue organization equipped to do their jobs well. You'll create the trainings, playbooks, and tools our customer-facing teams use every day, keep them current, and make sure people actually...
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