Improve digital, product, and customer experience decisions with real human insights from UserTesting’s platform. Backed by Accel and Insight.
About the role
The IT team at UserTesting manages company-wide systems and serves as an integration, automation, and support point for the company's technology initiatives. The Senior IT Systems Administrator, AI & Automation manages critical platforms and helps set the technical direction for how they are configured, integrated, scaled, and secured across a large and varied enterprise tool set and a mixed macOS and Windows environment.
What they're looking for
- Able to work Monday through Friday in the US Eastern or Central time zone
- 5+ years of experience administering enterprise IT systems in a system administrator capacity
- Deep administrative expertise in enterprise identity (Okta, including Okta Workflows), Google Workspace administration, and endpoint management across a mixed macOS and Windows environment (Jamf, Intune)
- Familiarity with API-based integrations: managing keys, scoping permissions, reading documentation, and troubleshooting connectivity between systems
- Track record leading technical projects affecting the entire company, including migrations or platform replacements, and stakeholder and IT project management
- Experience producing audit evidence and operating access controls
More about this role
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The IT team at UserTesting manages company-wide systems and serves as an integration, automation, and support point for the company's technology initiatives. The Senior IT Systems Administrator, AI & Automation manages critical platforms and helps set the technical direction for how...
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