Vanilla provides a hosted community forum solution. Vanilla helps companies turn their audience into an engaged community, grow traffic, reduce support, and increase revenue. Backed by Real Ventures.
About the role
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Basic understanding of, or willingness to learn, Higher Logic's product suite
- Strong critical-thinking, problem-solving, and troubleshooting skills
- Ability to search and apply information from documentation, previous cases, known issues, and other available knowledge sources
- Ability to learn and use case-management, work-tracking, system-monitoring, observability, and approved data-access systems
- Ability to use browser developer tools and perform an initial assessment of console messages, network activity, HAR files, logs, and common web application errors
- Basic understanding of, or willingness to learn, standard web technologies, browsers, web applications, HTML, CSS, JavaScript, APIs, and databases. Advanced coding or database administration skills are not required
More about this role
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.
The Technical Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and customer service through multiple support channels to customers ranging from small businesses to large enterprises. As a customer-facing role, the Technical Support Specialist must possess strong service and communication skills, use sound judgment, and be an effective troubleshooter...
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