Vanta automates the complex and time-consuming process of SOC 2, HIPAA, ISO 27001, PCI, and GDPR compliance certification. Automate your security monitoring in weeks instead of months. Backed by Sequoia, Y Combinator and Pear VC.
About the role
Support expertise: 3+ years in technical support at a B2B SaaS company, including troubleshooting complex customer issues. TSS / Sr. TSS experience is preferred. AI support tool experience: hands-on experience with AI-powered support tools, as a user or an admin, and a clear view of where they work well and where they don't. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- For many customers, Fin is the first Vanta "teammate" they talk to. Because we put our customers first, how Fin makes them feel matters as much as what it says
- Shape how Fin sounds, including how it says "I don't know" without leaving customers stuck
- Own handoffs: when Fin escalates, where it routes, and what context it passes so customers never repeat themselves
- Dig into low CSAT ratings and dead ends, and fix the root cause
- Handle a small volume of tickets to stay close to real customer problems
More about this role
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Our goal is to provide best-in-class Technical Support to our customers. Our team's mission: "We transform complexity into clarity in every interaction, with empathy, earning the trust of our customers" We build strong partnerships with our customers through trust and transparency, which is why our Technical Support Metrics are public.
As the AI Agent Support Specialist , You'll own Ask-Ilma, Vanta's customer-facing AI agent, built on Fin by Intercom, and the first point of contact for customers...
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