Simplify HOA management with software that handles everything from financials to communication. Enhance homeowner experience with the best HOA software!
About the role
As a Tier 2 Support Engineer, you will be part of a rapidly growing skilled team of individuals focused on continuously learning, improving processes, and solving problems. You will troubleshoot, diagnose, and triage the issues escalated to the Tier 2 Support Team, while providing an excellent customer experience. This engineer is responsible for identifying the root cause of issues and providing a mitigating solution where appropriate, as well as, triaging and escalating issues as necessary. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 2 years of experiences as a Support Engineer at a SaaS company
- Familiarity in C#, .NET, and SQL server
- Aptitude in navigating and troubleshooting in Visual Studio
- Strong critical thinking and troubleshooting skills
- Excellent communication skills and the ability to convey technical topics to a non-technical audience
- Customer support experience
More about this role
Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company – we're building the category-defining platform that will transform how an entire industry operates.
- Growing 100% year-over-year
- Our AI product (HOAi) went from $0 to millions in months
- Backed by Cove Hill Partners and JMI Private Equity
- 6M+ doors on our platform, displacing legacy systems
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
Overview
As a Tier 2 Support Engineer, you will be part of a rapidly growing skilled team of individuals focused on continuously learning, improving processes, and solving problems. You will troubleshoot, diagnose, and triage the...
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