Elevate guest experience, streamline operations, and uncover revenue opportunities using a single attractions management software. Backed by a16z.
About the role
You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
What they're looking for
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Previous experience with FinOps Cloud Cost Management solutions
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- Strong emotional intelligence and the ability to empathize with customers
More about this role
At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~55 employees based out of New York City (but embrace a remote-friendly lifestyle).
Our current customers include Square, Circle CI, Metronome, Decagon, Temporal and many more.
Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.
About the Role
Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already...
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