Prepare your people and stay in compliance using industry-specific training, operational readiness, workforce management, and risk management solutions. Backed by Insight and Norwest.
About the role
Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes. This is a hybrid position requiring employees to work from either our Tampa, FL or Cincinnati, OH office. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Ability to perform in a self-managed environment
- Excellent interpersonal skills needed to develop strong business relationships with clients
- Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software
- Confidence in presenting new ideas to clients and high-level executives
- Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly
- Excellent communication skills verbally and written in addition to presentation skills
More about this role
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
Vector Solutions is seeking a Customer Success Manager who will be responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities.
Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes. This is a hybrid position requiring...
Read the full posting on Vector Solutions | News & Press's site ↗
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