Prepare your people and stay in compliance using industry-specific training, operational readiness, workforce management, and risk management solutions. Backed by Insight and Norwest.
About the role
Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. Serve as primary contact for administrators in your book of business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management
- Ability to perform in a self-managed environment
- Excellent interpersonal skills needed to develop strong business relationships with clients
- Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software
- Confidence presenting new ideas to clients and high-level executives
- Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly
More about this role
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement, and proactive communication, while also participating in shared team responsibilities.
Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes.
Drive retention and expansion of customers in your book...
Read the full posting on Vector Solutions | News & Press's site ↗
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