Veda operates as a vault infrastructure platform in DeFi. Backed by CoinFund.
About the role
You will be the primary owner of customer engagements, from technical discovery and onboarding through production launch and ongoing success. You’ll lead customer conversations, investigate issues directly, organize the work required across Veda, and stay accountable until the customer’s needs are met. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A track record of owning complex customer engagements in a technical role, such as customer engineering, solutions engineering, integration engineering, forward deployed engineering, or technical consulting
- Strong DeFi and Web3 fundamentals. You understand smart contracts, wallets, token approvals, vaults, lending, liquidity, and deposit and withdrawal mechanics, including their operational risks and tradeoffs
- Hands-on experience with block explorers and blockchain tooling. You can inspect transactions and events, read contract interfaces and relevant Solidity code, and reason about permissions and the movement of assets
- Practical software engineering skills. You can work with APIs and SDKs, read an unfamiliar codebase, write scripts in a language such as Python or TypeScript, and investigate issues across onchain and offchain systems
- Exceptional written and verbal communication. You can lead a technical discussion with customer engineers, explain a tradeoff to a business stakeholder, and write a specification that an engineering team can act on
- Strong execution and organizational judgment. You can turn an ambiguous request into a concrete plan, manage competing priorities, and drive work across teams through completion
More about this role
Veda provides the vault infrastructure that enables institutions, protocols, and applications to offer onchain yield products. Our technology supports billions in assets across multiple blockchain networks, with partners including Kraken, EtherFi, and MetaMask.
We’re hiring a Customer Engineering Lead to own the customer experience end to end: understanding what customers need, designing a path forward, translating requirements into engineering work, and driving delivery through launch and ongoing operations.
You’ll combine strong DeFi fundamentals, practical software engineering skills, and exceptional communication. Customers should trust you to understand their business and technical constraints. Engineers should trust you to bring clear requirements, informed judgment, and well-scoped work.
You will be the primary owner of customer engagements, from technical discovery and onboarding through production launch and ongoing success. You’ll lead customer conversations, investigate issues directly, organize the work required across Veda, and stay accountable until the customer’s needs are met.
This is a hands-on role with responsibility for building the customer engineering...
Browse similar: Startup jobs · Remote jobs