AI Recruiting Coordinator for Executive Search. Backed by Y Combinator.
About the role
Adoption. Stay close to partners, recruiters, researchers, and coordinators. Understand what's preventing usage, run useful check-ins, and help teams build habits that stick. We expect you to fly out to them and host in-person events very frequently. Experience with executive search, recruiting software, B2B SaaS, or AI products is a strong plus. What matters most is your ability to learn quickly, earn trust, and deliver. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have around 2–3+ years in customer success, implementation, account management, or a similarly hands-on customer-facing role. Strong experience in recruiting operations is also relevant
- You've personally owned customer onboarding or adoption and can point to the results. You know how to move a rollout forward when people are busy and priorities change
- You communicate clearly. You can lead a call with a firm owner, teach a new user, write a concise recap, and handle a difficult conversation calmly
- You're organized and dependable. You track open issues, owners, and deadlines, and follow through without needing to be chased
- You learn products deeply. You're comfortable investigating configurations, permissions, and workflows, and explaining what you find to both customers and engineers
- You care about doing the work well. When something isn't working, you investigate, take responsibility for the next step, and keep going until it's resolved
More about this role
Vela | San Francisco | Full-time, in person
Vela is a YC-backed AI recruiting coordinator for executive search firms. Our customers spend their days helping companies hire senior leaders. We handle the scheduling and coordination that gets in their way: finding times, following up, managing changes, and keeping interviews moving.
We're hiring our first Customer Success Manager to help those firms get live, build confidence in Vela, and make it part of how their teams work every day.
Today, our founders are very closely involved in onboarding and customer follow-through. You'll take ownership of that work and build the processes that let us serve more customers well. You'll work directly with our CEO, engineering team, and the people using Vela.
Onboarding and implementation. Run kickoffs, understand each firm's workflow, coordinate setup and permissions with customer IT teams, train users, and follow through until they're scheduling successfully with Vela.
Adoption. Stay close to partners, recruiters, researchers, and coordinators. Understand what's preventing usage, run useful check-ins, and help teams build habits that stick. We expect you to fly out to them and host in-person...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Founding team roles · San Francisco Bay Area