Startups

Customer Success Manager (Mid-Market)

Vendelux · New York, NY · Remote

← All jobs
About Vendelux

Vendelux is a provider of an AI-powered event intelligence platform that helps marketers make more data-driven decisions around event attendance, sponsorship, and hosting. Backed by Cervin Ventures.

About the role

Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 4+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
  • Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
  • Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
  • Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily
  • Comfortable traveling to meet customers in person and building face-to-face relationships
  • Highly accountable self-starter who doesn't need to be chased for updates
More about this role

Vendelux is building the category-defining platform for event marketing intelligence.

Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data.

Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally. At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.

In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events. This enables go-to-market teams to drive measurable ROI and maximize every event...

Read the full posting on Vendelux's site ↗

Customer Success

Build your edge while you search

Free tools for founders and investors, plus VC Unfiltered, our take on startups, venture and the people who build them.