Veracyte serves as an ally in the race against cancer, providing clinicians and patients with molecular tests that reveal key insights into tumor biology. Backed by Kleiner Perkins.
About the role
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment.
What they're looking for
- A bachelor's degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings, oncology experience is preferred
- Understanding of effective order and case management practices
- Familiarity with CRM tools, preferably Salesforce
- Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines
- Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights
More about this role
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
- We Seek A Better Way : We pursue bold ideas, embrace complexity, and keep pushing forward.
- We Make It Happen : We act with urgency, deliver with excellence, and always find a way.
- We Are Stronger Together : We engage with empathy, align around what's best for Veracyte, and celebrate as one team.
- We Care Deeply : We show up with integrity, kindness, and respect for one another.
As a Customer Care Specialist, you will be the cornerstone of our customer care team. Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support. You will handle customer inquiries with empathy, professionalism, and...
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