Compliant AI agents for the consumer lending industry. Backed by Y Combinator.
About the role
You'll be the main point of contact for a book of our Growth customers — collection agencies, lenders and fintechs — from kickoff through go-live, renewal and expansion. Internally, you're the bridge to our Forward Deployed Engineers (FDEs), who build and tune each customer's agents. You turn customer asks into clear requests for the team, and turn build updates back into plain language for the customer. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in a customer-facing role at a tech company (customer success, account management, implementation or support) or in lending or collections operations (at a lender, servicer, agency or fintech)
- Hands-on experience rolling out automation, AI or contact-center technology to an operations team — and judging whether it's actually working
- Excellent written communication: your recaps, emails and tickets are short, specific and impossible to misread
- Excellent verbal communication: you can run a call with an agency owner, simplify a technical concept for a non-technical customer, and hold a firm position politely
- Maturity and sound judgment: you own mistakes, deliver bad news early, and flag problems before the customer notices them
- Comfort managing many accounts and moving parts at once, with a structured way to prioritize what matters today
More about this role
Veritus Agent is building the first fully AI-native voice agent platform for consumer lending and collections. We're a YC-backed team with leadership from Best Egg, PayPal, Divvy, and Lending Club—on a mission to modernize legacy call centers with real-time AI agents that drive higher conversions, lower costs, and better borrower outcomes.
You'll be the main point of contact for a book of our Growth customers — collection agencies, lenders and fintechs — from kickoff through go-live, renewal and expansion.
Internally, you're the bridge to our Forward Deployed Engineers (FDEs), who build and tune each customer's agents. You turn customer asks into clear requests for the team, and turn build updates back into plain language for the customer.
Serve as the primary point of contact for a book of Growth accounts, with a prescriptive and consultative approach
Run regular check-ins: agent performance, what shipped, what's blocked and what the customer owes us
Send clear recaps after every call so decisions and next steps are never ambiguous
Communicate with every level of the customer's team, from collections floor managers and IT leads to owners and C-level executives
Guide customers...
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