Startups · AI

Dealer Support Specialist

Vermeer · Pella, Iowa, USA - Global Parts Distribution Center Front Office · On-site

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About Vermeer

Vision based, global navigation for GPS-denied and spoofed environments. Backed by Techstars.

About the role

Are you passionate about helping customers and dealers find answers regarding parts, orders, and products? In this role, you will develop expertise in Vermeer products, parts, and processes to provide written and verbal support to internal and external stakeholders. You will support dealers and end customers to deliver accurate and exceptional service by assisting with parts inquiries, order management, and technical publications while collaborating across teams to resolve issues and deliver timely solutions. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • High school degree required with a minimum of three years’ related customer service and/or parts support experience or an associate’s degree with a minimum of one year related experience
  • Bilingual English/Spanish proficiency, preferred
  • Previous dealer orcustomer service experience and mechanical, technical,and/or systems experience preferred
  • Demonstration of strong organizational skills and ability to coordinate multiple tasks simultaneously, while having the ability to be flexible and maintain professionalism and manage competing priorities
More about this role

Who We Are

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.

1 - First Shift

Are you passionate about helping customers and dealers find answers regarding parts, orders, and products? In this role, you will develop expertise in Vermeer products, parts, and processes to provide written and verbal support to internal and external stakeholders. You will support dealers and end customers to deliver accurate and exceptional service by assisting with parts inquiries, order management, and technical publications while collaborating across teams to resolve issues and deliver timely solutions. We’re looking for a dedicated team member who is willing to learn Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results, and know how to build and maintain...

Read the full posting on Vermeer's site ↗

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