About the role
Verse operates a growing fleet of IoT-connected battery energy storage systems under a demanding availability SLA — with contractually committed response windows as tight as 30 minutes for critical incidents. To maintain that standard, we need a sharp, technically curious Fleet Operations Specialist working West Coast hours to serve as the first line of defense during the daytime and evening support window (10:00 AM – 6:00 PM PT). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years of experience in a technical support, NOC, field service, or IT operations role
- Strong written and verbal communication skills — you will be the voice of Verse to enterprise customers during incidents
- Working knowledge of networking fundamentals: IP addressing, VPN/tunneling (e.g. Tailscale), connectivity diagnostics (ping, traceroute, port checks), and common failure patterns
- Ability to read and interpret software logs, system status outputs, and basic telemetry data to form a diagnostic hypothesis
- Highly organized with a process-oriented mindset, you follow a checklist and document as you go — and improve the checklist when it falls short
- Ability to work independently and make sound judgment calls in a fast-moving environment, particularly during incident windows when much of the team is offline, and Support will need to decide if/when to escalate
More about this role
The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI.
At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy.
Verse operates a growing fleet of IoT-connected battery energy storage systems under a demanding availability SLA — with contractually committed response windows as tight as 30 minutes for critical incidents. To maintain that standard, we need a sharp, technically curious...
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