Backed by Y Combinator and Sapphire.
About the role
As our Director of Patient Experience , you'll own how patients feel about Verse at every touchpoint from the moment care is ordered through delivery, treatment, and follow-up. Home is a vulnerable place to receive care, and the patients we serve are often navigating illness, mobility limits, and confusing paperwork all at once. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6-10+ years in patient experience, member experience, or customer experience roles, ideally in healthcare, home health, or another high-stakes, regulated consumer environment
- Experience designing service standards and escalation processes for a vulnerable or high-touch population (these interactions require more care than a typical support queue)
- Comfortable being close to the work. You'll listen to calls, read complaints, and talk to patients directly, not just review dashboards
- Process design skills. You've built intake, triage, and resolution workflows that hold up under real volume
- Data-literate. You can connect patient feedback to operational and clinical metrics to find the real root cause, not just the symptom
- Calm, empathetic communicator who can de-escalate a difficult conversation and coach others to do the same
More about this role
The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.
Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!
Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.
We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.
We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs