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About the role
As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 5 days per week.** Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
- Mission driven, motivated by expanding access to transportation and improving how communities move
- You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure environment
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.
**This is a fully in-person position with the expectation that you will be onsite 5 days per week.**
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn rider and community feedback into tangible improvements, spotting patterns and...
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