Vitally's all-in-one Customer Success Platform (CSP) helps teams deliver the clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale — all powered by real-time data. Backed by a16z and Techstars.
About the role
Design learning pathways for a widening range of learners. You’ll map who needs to learn what, and in what order, by role (admin, day-to-day user, executive sponsor) and by customer stage. Then you’ll turn the Academy’s catalog into clear paths through self-paced courses, live sessions, and scenario-based assessments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in instructional or learning design for external customers, not internal employee training
- Experience designing customer education for a new product or a major platform change at a SaaS company, with a portfolio and outcomes to show
- Strong adult learning fundamentals: backwards design, clear objectives, and assessment design
- Learning architecture skills: role-based paths, sequencing, and certification or badging
- Hands-on building with authoring tools, video and short-form content (including editing your own videos), and an LMS tool
- A habit of measuring your work, tying learning to adoption and ticket deflection, and changing the content based on the data
More about this role
Vitally is a Customer Success Platform built for modern teams. We help CS organizations run smarter: better visibility into customer health, more efficient workflows, and stronger collaboration across the post-sale team. We're a small, high-trust organization that moves fast and cares a lot about doing this work well.
We're looking for an Education Program Designer Contractor to build the customer education that helps CS teams succeed on our platform. We're entering an important new chapter. AI is changing how customer-facing teams work, and our customers need to learn new concepts, not just new screens.
This is an opportunity to build the foundation of the Vitally Academy. You'll design the learning architecture, create the programs and certifications, and build the first wave of content yourself. Our learners are CS professionals, so you'll teach them how to run Customer Success in Vitally, not just which buttons to click. When you're done, our team will have a program it can run and extend on its own.
We're looking for someone who can design the whole system, ship the first version, and hand it off well.
Design learning pathways for a widening range of learners. You’ll map who...
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