Viz.ai is the leading AI care coordination platform for disease detection and workflow optimization. Trusted by over 2,000 hospitals. Backed by Insight, Kleiner Perkins and GV.
About the role
As a Senior Customer Success Manager , you will be responsible for owning and nurturing relationships with our most strategic, high-value customers. You will work closely with customers to understand their needs, help them realize the full potential of our product, and act as their trusted advisor. Your efforts will directly impact customer retention, satisfaction, and overall business growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 5+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology), preferably within SaaS or a technology-driven industry
- Proven track record of managing large, high-value customer accounts and driving customer success, retention, and growth
- Exceptional relationship-building skills with the ability to work closely with C-level executives, business leaders, and cross-functional teams
- Strong problem-solving abilities , with the ability to anticipate customer needs and challenges before they arise
- Expertise in customer success strategies , including onboarding, adoption, retention, and customer expansion as well as experience with upselling, cross-selling, and renewals to expand customer relationships
- Experience with customer success tools (e.g., Gainsight, Salesforce, Zendesk, or similar CRM/CSM software) and excellent communication (written and verbal) and presentation skills , the ability to articulate complex ideas simply and persuasively
More about this role
Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai.
As a Senior Customer Success Manager , you will be responsible for owning and nurturing relationships with our most strategic, high-value customers. You will work closely with customers to understand their needs, help them realize the full potential of our product, and act as their trusted advisor. Your efforts will directly impact customer retention, satisfaction, and overall business growth.
This is a senior-level position that requires a deep understanding of customer needs, strong relationship-building skills, and a proven...
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