Vouch is the insurance broker that powers ambition. We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Backed by Index, Y Combinator and 500 Global.
About the role
Being in Operations, this role is a bit of a swiss army knife supporting a wide range of brokerage activities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in a fast-paced, customer service-oriented environment
- 1+ year of experience in an insurance-related role
- Active Property & Casualty Insurance License
- Strong communication and organizational skills
- Exceptional attention to detail
- Driven by problem-solving and continuous improvement
More about this role
As a member of the Brokerage Operations team, you will play a critical role in supporting our clients across brokerage workflows. You will partner with brokers and cross-functional teams to deliver value throughout the entire customer lifecycle — from initial sale through binding, billing, and renewals. You will also support clients and internal and external stakeholders with post-bind service requests and ongoing policy maintenance.
This role offers the opportunity to join a growing, agile team where you will gain deep exposure to the operational systems and processes that power a best-in-class brokerage.
Being in Operations, this role is a bit of a swiss army knife supporting a wide range of brokerage activities.
- Deliver timely, consistent responses to client and internal/external stakeholder inquiries
- Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
- Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
- Support certificate of insurance requests, partnering closely with Brokerage Ops Associate...
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