Voxel is a site intelligence platform committed to helping organizations reduce safety and operational risk in industrial environments. Backed by Eclipse Ventures.
About the role
As a Tier 2 Support Engineer at Voxel, you will be the critical second line of defense for our enterprise customers, owning complex technical issues that require deeper investigation beyond front-line support. You'll work directly with customers, internal CS teams, and engineering to diagnose problems, drive resolution, and ensure a seamless platform experience across diverse deployment environments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years of experience in a technical support, systems engineering, or related customer-facing technical role
- Understanding of advanced engineering systems and processes to help debug and route requests based on severity
- Solid understanding of networking fundamentals (TCP/IP, firewalls, DNS, DHCP)
- Experience troubleshooting Linux-based systems or IoT devices
- Strong written and verbal communication skills, able to explain technical issues clearly to both technical and non-technical stakeholders
- Comfortable working across multiple open issues simultaneously with a high degree of ownership and follow-through
More about this role
Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur.
Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.
As a Tier 2 Support Engineer at Voxel, you will be the critical second line of defense for our enterprise customers, owning complex technical issues that require deeper investigation beyond front-line support. You'll work directly with customers, internal CS teams, and engineering to diagnose problems, drive resolution, and ensure a seamless platform experience across diverse deployment environments.
This role is ideal for a technically strong engineer who enjoys solving ambiguous problems, communicates clearly with customers, and wants to work at the cutting edge of AI-powered...
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