About VulcanForms
About Us Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products.
About the role
VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match. The annual base salary range for this position is $75,412-$103,692. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s Degree or 3-5+ years equivalent experience in a medical device or aerospace environment
- 3+ years of experience in a quality job role
- 2+ years of experience in a customer complaint analysis or investigative role
- 1+ years of experience gathering data and performing a Root Cause Corrective Action
- Experience in an aerospace, medical device, or manufacturing environment
More about this role
- We are seeking a dedicated and proactive Customer Quality Engineer to join our team. In this role, you will manage and drive the resolution of customer complaints while interfacing directly with customers to implement their requirements onto the plant floor. You will work closely with cross-functional teams to identify root causes and implement effective solutions.
- Manage customer complaints from intake through closure, ensuring timely resolution and effective communication with stakeholders.
- Interface directly with customers to understand and implement their quality requirements on the plant floor.
- Help develop and maintain processes for tracking and analyzing customer feedback and quality issues.
- Conduct Root Cause and Corrective Action (RCCA) investigations and complete Supplier Corrective Action Requests (SCARs) as required by customers.
- Collaborate with engineering, manufacturing, and customer service teams to identify and resolve quality concerns.
- Develop and maintain quality documentation, including reports and process maps.
- Drive continuous improvement initiatives based on customer feedback and quality metrics.
- Support training on quality standards and...
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