Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
About the role
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests
- Identify and complete basic order entry functions within assigned quality and production metrics
- Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines
- Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
- Gather and document service request information through the effective use of CRM tools
- Utilize and manage all appropriate ERP business systems for assigned product bands
More about this role
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Remote Location Missouri
Order Management Representative I – Remote Kansas or Remote Missouri
As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a...
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