Wakeo provides real-time tracking on door-to-door multimodal transport flows including sea, air, rail and road freight. Discover how the Wakeo RTTVP (real-time transport visibility platform) can help you to navigate disruptions, and build a resilient &... Backed by Techstars.
About the role
As a Customer Success Manager , you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.
What they're looking for
- Drive usage & build amazing ROI alongside your customers
- Guarantee 0 churn
- Boost upsell/ cross sell over your portfolio of customers
- Fluent in French and English is a must have, German is a plus
- Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions
- Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have
More about this role
Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.
Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain 🌍
We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we are rapidly growing our network.
And we do not plan to stop there! We just raised €18 million with Statkraft Ventures and our historical investors Promus Ventures, 360 Capital, 50 Partners and Techstars, to give even more visibility to worldwide transport actors. 🚀
As a Customer Success Manager , you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.
- Drive usage & build amazing ROI alongside your customers
- Guarantee 0 churn
- Boost upsell/ cross sell over your portfolio of customers
- Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
- Onboard key users after delivery team at Wakeo complete the setup phase
- Define and work pro-actively on achieving our...
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