About Wander Wander is on a mission to help people find their happy place by building the infrastructure to experience the world. Backed by GV and Redpoint.
About the role
Travelers are asking AI where to stay. WanderOS ( wander.com/os ) gets our operators' properties in front of millions of guests and the AI agents booking for them. Operators get: Guests save and operators keep more of every booking, with instant payouts and the lowest fees in the industry. And they own their guest relationships. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3 to 5+ years in Customer Success, Account Management or another post sale SaaS role where you owned retention and expansion
- A track record of growing net revenue retention and keeping churn low
- You build trust easily with owners and operators who care about ROI and running a great business
- Experience driving product adoption and connecting it to measurable results for customers
- You're comfortable talking renewals, upsells and pricing
- Background in SaaS or tech, hospitality tech, PMS, booking engines, proptech, marketing tech or SEO/web products is a big plus
More about this role
Travelers are asking AI where to stay. WanderOS ( wander.com/os ) gets our operators' properties in front of millions of guests and the AI agents booking for them. Operators get:
- Automated AI discovery: get recommended and win direct bookings whenever travelers ask AI where to stay.
- Direct booking engine: a branded direct booking website with supercharged distribution on wander.com.
- Marketing done for you: with Wander Performance, our marketing machine drives bookings via ads, AI search, email and more.
- Connect once and be bookable everywhere: works with every leading PMS, including Hostaway, Guesty, Streamline and OwnerRez.
Guests save and operators keep more of every booking, with instant payouts and the lowest fees in the industry. And they own their guest relationships.
We're looking for a Customer Success Manager to join us in Austin and own the relationship with our operators after they sign. You'll be their go-to partner, the person who makes sure WanderOS actually moves the needle for their business: more direct bookings, less reliance on the OTAs, and a brand they own.
You'll get new operators live, help them grow with us, and spot where we can do more for them....
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