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Customer Success Manager, Enterprise

Watershed VC · New York City · Remote

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About Watershed VC

We are committed to breaking open access to venture capital and backing entrepreneurs creating turning points in foundational industries and issues.

About the role

Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We’re hiring mission-driven Customer Success Managers to partner with our Mid-Market and Enterprise accounts as they transform how they operate. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Proven success building relationships, especially with enterprise customers at an executive level
  • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those
  • Have excellent communication skills, both written and verbal. You have experience working on customer-facing work at the enterprise level
  • Commercially fluent, partnering with Sales on renewals and expansions
  • Highly organized, managing a larger portfolio of enterprise accounts while driving outcomes
  • Curious and adaptable, eager to make sustainability data the next frontier of business intelligence
More about this role

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We’re hiring mission-driven Customer Success Managers to partner with our Mid-Market and Enterprise accounts as they transform how they operate.

Own the commercial health of your book, driving retention and identifying opportunities for growth.

Build trust...

Read the full posting on Watershed VC's site ↗

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