About Wayfair
About Wayfair Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. Backed by Battery and ICONIQ.
About the role
All your information will be kept confidential according to EEO guidelines.
What they're looking for
- Bachelor’s Degree preferred and/or equivalent customer service experience
- Must speak fluent Spanish
- Excellent communication and relationship building skills
- Passion for helping customers
- Desire to make Customer Service a career
- Service experience, preferably in a call center
More about this role
- Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Project a professional company image through phone and email interactions.
- Recognize, document, and alert supervisors of trends in customer calls.
- Uphold high customer service standards.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
- Bachelor’s Degree preferred and/or equivalent customer service experience
- Must speak fluent Spanish
- Excellent communication and relationship building skills.
- Passion for helping customers.
- Desire to make Customer Service a career.
- Service experience, preferably in a call center.
- A successful track record working in a high volume...
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