Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
About the role
10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization Bachelor's degree from an accredited college or university (MBA preferred) Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization
- Bachelor's degree from an accredited college or university (MBA preferred)
- Proven track record of developing and executing successful planning, forecasting, and reporting strategies
- Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams
- Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)
- Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency
More about this role
We are looking for a strategic and analytical Director of Revenue Operations to join our leadership team. In this role, you will lead the planning, forecasting, and reporting for our Post-Sales teams, spanning Onboarding and Customer Success, while managing and mentoring a team of two analysts. You will partner cross-functionally to diagnose bottlenecks, improve onboarding efficiency, and drive operational excellence that supports the overall growth of our organization.
This position will be hybrid
Partners closely with: Vice President of Onboarding & Customer Success
Operational Excellence & Strategy: Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth.
Performance Frameworks & Analytics: Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets.
Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.
Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and...
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